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Center Supervisor (Sales & Operation)

Main responsibilities:

  • Responsible for driving sales results in your Center in terms of both quantity and quality
  • Ensure your Center reaches its monthly sales objective
  • Deliver effective Consultants shift plan to meet the needs of the Center
  • Managing the Customer Service to generate internal sales (together with your Center Coordinator & Duty Teachers)
  • Leading by example – doing sales appointments at referral source
  • Deliver Appointment tracking and analysis of key statistics
  • Monitoring calls, appointments, course types sold, average price, discounts, and payment options with a view to ensuring a professional sales process and driving quality sales
  • Managing and understanding complaints
  • Contract management & Invoicing and collections, general Center administration.
  • Ensuring compliance to local regulations and authorities
  • Involve in staff recruitment, development and motivation in your Center – directly for the Customer Service Officer, Center Coordinator, Teaching Assistant.
  • Responsible for Staff discipline in your center
  • Ensuring standard Service practices are in place (in conjunction with the operation Manager & Academic Service Manager)
  • Deliver daily staff meetings, weekly Sales meetings, monthly Sales Kick-Off meetings to drive sales, review results & motivate Consultants.
  • Delivery Training for staff in your center
  • Provide ongoing coaching to your consultants that include observation and coaching follow up

Performance KPIs:

  • Sales Management 70%
  • Sales Quality Control 30%
  • Communication through meeting, coaching, training: 10-15%
  • Service 10%
  • Human Resources 5%

Requirements:

  • Vietnamese with college or bachelor degree, Business Administration major is preferred.
  • Solid experience in sales of services
  • Demonstrable success in growing sales (min. 1 year)
  • Direct management experience of customer relations and problem solving
  • Commitment to implement and execute company policy and represent the interests of the company
  • Goal-oriented
  • Comfortable with commission-based bonus structure
  • Management of international/ multi-cultural young teams
  • Experience in the education industry is preferred
  • Excellent communication skills – oral and written
  • Solid conversational English
  • Ability to present and drive change
  • People management skill
  • Good Training & Coaching skills
  • Ability to communicate with a broad range of audiences
  • Efficient time management

Ứng viên quan tâm đến vị trí tuyển dụng, vui lòng gửi CV Application về địa chỉ email: recruitment.vn@icanread.asia

Contact phone number: +28 3517 80 82 (Mr. Huy – HR)